"The Surgeon was excellent.Very ..."

About: Huddersfield Royal Infirmary

(as the patient),

What I liked

The Surgeon was excellent.Very thorough and informative, pre-op and post-op.

Most of the nursing staff were very friendly and professional.

The food was healthy and variable,good portions and served hot.

What could be improved

The lack of communication between the senior nurses on the ward caused quite a lot of misunderstanding, in particular, i was advised by my surgeon to spend an extra two days in hospital because of complications with my surgery. This info was not passed on and i was rudely approached by one of the nurses who later apologized for her behaviour.(Apology accepted).

Also, although the ward i was on was always cleaned regularly, I discovered silverfish insects on the ward, especially at night.

Anything else?

I totally except, the shorter the stay in hospital, the better. The patient recovers better at home and it Free's the bed up for another patient.

My stay was unfortunately extended, and as a result of that, I felt as if the nurses on my ward,(one in particular) became quite hostile. I then felt quite depressed and considering the surgery i had, would have liked all their support, no matter what the circumstances.

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Responses

Response from Huddersfield Royal Infirmary

Dear Graham,

Many thanks for your comments which have been forwarded on to the relevant departments. We appreciate you taking the time to express your views about our services. We also have a Patient Advice and Liaison Service (PALS) which provides help and advice and can be contacted on 01484 342 128 or by e-mail on pals@cht.nhs.uk

Thanks again

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