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Neurology Outpatient Appointments

Posted By Ragsy

"Neurology Outpatient Appointments"

About: Southern General Hospital / Neurology

(as the patient),

Phone call cancelling appointment at neurology outpatients (headache clinic) but told they couldn't give me another appointment, not even given explanation as to why appointment was cancelled. Frustration at appointment being cancelled would have been less if reason for it was known.

Left in limbo with no idea when replacement appointment is going to come through and as to how long the wait to be seen will be.

Even got automated call reminding me of appointment.......yes appointment that had been cancelled with earlier phone call.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS 10 years ago
Paul Cannon
Head of Administration, Acute Services Division,
Greater Glasgow & Clyde NHS

Submitted on 02/04/2014 at 15:28
Published on Care Opinion at 15:30

Dear Ragsy

Thank you for taking the time and trouble to provide your feedback.

We have shared your comments with the relevant service manager for Neurology Outpatients.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS 10 years ago
Paul Cannon
Head of Administration, Acute Services Division,
Greater Glasgow & Clyde NHS

Submitted on 03/04/2014 at 09:19
Published on Care Opinion at 10:45

Dear Ragsy

Our General Manager for Neurology has asked if you have further concerns regarding Neurology appointments please contact her on 0141 201 2833 (PA is Christine).

Kind Regards

Paul

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Update posted by Ragsy (the patient)

Thank you for making the manager aware of the situation. The manager needs to be making sure that all who had their appointments cancelled receive a replacement as soon as possible as three weeks on I have not been notified of one.

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