"Respect, care and dignity"

About: St Mary's Hospital (London)

I was very nervous today going to St Mary's for reasons of history. I turned up early for a barium meal. The first thing that struck me was that from the time I entered the area in question all the staff were smiling and friendly. I had difficulty putting on the gown, due to a weak arm, I asked a passing doctor and he was so caring and kind. The lady who came to me to bring me into x ray area, was so friendly and caring. The Radiologist was amazing, caring and involved me in the entire procedure. Recently I had a visit to a private hospital, I found the care today at St Mary's NHS far better. Mr feelings towards St Mary's have changed from today, thank you for your care and attention.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is delighted to receive your feedback via NHS Choices. We aim to provide a good patient experience and it is really good to know that we have restored your confidence in the care provided at St Mary's. Thank you for your kind expression of appreciation, it will be passed on.

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