"staff dont listen ,and do as they please."

About: The James Cook University Hospital

after two M.R.I, scans staff seemed reluctant to treat me without trying to force a lumber punch upon me.suffering from a problem being unsteady on my feet they offered no help in getting around,all they wanted to do is lumber punch.after a two day stay in a side room i was awoken by a nurse taking the brakes off my bed and forcibly pulling my bed into a bay.telling me i was to be moved.they took blood around 6 times and when asked why they replied "i don`t know what its for".i had to ask for water!. i saw one cleaner in my 4 day stay.the bed side tv costs £20 for three days and hardly ever worked, a constant buzz on the sound.the consultants have the weekend off. so dont go in weekends.over all rude staff (above catering staff ect) the higher the rank the ruder they are.no-where to park, staff stand around at night laughing loudly keeping patients awake.given a choice i would definitely choose a different hospital.try the friarage hospital .in all i would have had more care at home.

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Responses

Response from The James Cook University Hospital

Good afternoon. Thank you for your feedback regarding your recent stay at The James Cook University Hospital. I am sorry you had such a negative experience. If you would like to discuss your concerns please contact Helen Wilson Clinical Matron for Neurosciences on 01642 835712. Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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