"(a) the outpatient appointment ..."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
What could be improved
(a) the outpatient appointment maker on the ground floor was using the hospital phone to call her friend when we approached her. it was like one of these hour long talk about nothing conversations. We were made to feel uncomfortable and unwelcome when we asked her to amend a hospital appointment. She was extremely unhelpful. Talk about taxpayers paying for nothing. Employees in the public sector are a joke, especially when they strike over stressful work!