"Admission to A & E"

About: Good Hope Hospital

I was extremely surprised on my first ever visit in an ambulance to A&E, on arrival I was immediately attended to by several nurses and doctors who started treating me , they were extremely friendly , efficient and methodical , and I soon had pain relief for my ailment . I was kept fully informed of what was happening and fortunately after 4 hours I was in a good enough position to be let home . The A & E unit itself is very modern and is capable of dealing with many patients. Overall I was totally impressed with the whole situation and can't thank the staff enough for their help

Story from NHS Choices

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Bob Swift

Thank you for taking the time and trouble to write to Patient Opinion regarding your experience in Good Hope Hospital's Emergency Department. I have forward your email to the Deputy Head Nurse and Managing Director for Good Hope who I know will share your feedback to the staff.

Best wishes and a speedy recovery

Iona

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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