About: Barnet Hospital

I was utterly stunned to receive a phone call from one of your operatives at Barnet Hospital,saying that I had had a seizure.I raised my voice in shock and said "What!"They replied in a type of English I could not comprehend,something along the lines that I had been in hospital and had a seizure,I was totally gobsmacked.I asked to speak to someone who spoke English,as the person in question could not.The phone was put down and about 5 minutes later someone else phoned me and told me it was a misunderstanding,yes i could not understand.First in line to Joe Public must be able to speak English.Why was I in a state of shock at the word seizure,is that I do have a minor heart problem.I suffer with AF,not too big a problem,well not as big as seizure. Let us hope you take this complaint seriously,because I certainly do John Williams

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Response from Barnet Hospital

Dear Mr Williams May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am sorry to learn about your concerns regarding the telephone calls made to you by the Physiotherapy service and I offer my sincere apologies for the upset and inconvenience caused. Should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Thank you for taking the time to write to us. Kind regards The PALS Team

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