"ENT clinic 5"
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
The doctor did not appear for my appointment - there was a queue of complaining patients ahead of me saying she was always late. That is arrogant if true to treat us as an irrelevance. Just about everyone had taken time out of a working day and needed to get on. I had to leave untreated after a nine week wait which I find utterly unacceptable. When I asked about the complaints procedure the staff on the desk and the nurse claimed to have no idea how to do this. Which I don't believe since there were so many angry patients. I asked that the absent doctor should be told of my annoyance and inconvenience she has caused me- they said they were not allowed to pass on messages. The ground floor office where they directed me to "feedback" was shut. A dreadful experience after a 9 week wait. I will never chose the Royal Free again.