"Trip to A&E, fracture clinics and subsequent..."

About: East Surrey Hospital

As a result of damaging and fracturing my elbow I attended A&E on the day of the incident and was seen and through the entire process (nurse, doc, x-ray etc) within 1.5 hours from walking in which I thought was excellent. Subsequently I had to attend fracture clinics and then physio, I have to say throughout, the processes were efficient from reception staff to the medical teams. All the staff I came into contact with were extremely professional and courteous, well done East Surrey Hospital, you are a great reflection of the good NHS values.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Anonymous

Thank you for your kind words about East Surrey Hospital and your treatment for a fractured elbow. It was really good to read that you were treated so efficiently and quickly in A&E. The fracture clinic can be a very busy clinic so it is particularly good to read that you found the process there to work so well.

Its also really to read your comment about NHS values - these are something that we aspire to do all the time so its very good to read that you saw it in action.

Kind regards

Ian

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Response from East Surrey Hospital

Dear Anonymous Thank you for your kind words about East Surrey Hospital and your treatment for a fractured elbow. It was really good to read that you were treated so efficiently and quickly in A&E. The fracture clinic can be a very busy clinic so it is particularly good to read that you found the process there to work so well. Its also really to read your comment about NHS values - these are something that we aspire to do all the time so its very good to read that you saw it in action. Kind regards Ian Mackenzie Director of Information and Facilities

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