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Trip to A&E, fracture clinics and subsequent...

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"Trip to A&E, fracture clinics and subsequent..."

About: East Surrey Hospital

As a result of damaging and fracturing my elbow I attended A&E on the day of the incident and was seen and through the entire process (nurse, doc, x-ray etc) within 1.5 hours from walking in which I thought was excellent. Subsequently I had to attend fracture clinics and then physio, I have to say throughout, the processes were efficient from reception staff to the medical teams. All the staff I came into contact with were extremely professional and courteous, well done East Surrey Hospital, you are a great reflection of the good NHS values.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 14/03/2014 at 08:22
Published on Care Opinion at 10:53

picture of Ian Mackenzie

Dear Anonymous

Thank you for your kind words about East Surrey Hospital and your treatment for a fractured elbow. It was really good to read that you were treated so efficiently and quickly in A&E. The fracture clinic can be a very busy clinic so it is particularly good to read that you found the process there to work so well.

Its also really to read your comment about NHS values - these are something that we aspire to do all the time so its very good to read that you saw it in action.

Kind regards

Ian

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Response from East Surrey Hospital 10 years ago
East Surrey Hospital

Submitted on 26/03/2014 at 13:00
Published on nhs.uk on 27/03/2014 at 03:00

Dear Anonymous Thank you for your kind words about East Surrey Hospital and your treatment for a fractured elbow. It was really good to read that you were treated so efficiently and quickly in A&E. The fracture clinic can be a very busy clinic so it is particularly good to read that you found the process there to work so well. Its also really to read your comment about NHS values - these are something that we aspire to do all the time so its very good to read that you saw it in action. Kind regards Ian Mackenzie Director of Information and Facilities

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