"Communication"

About: Royal Preston Hospital

Up until the day I was being admitted I was overwhelmed by the care I had received ...I arrived for admission on a Sunday tea time with my letter, there was no record of me coming in, had to wait 5 hours for a bed , then arrived at the ward to be told there was a sick and diaorreah bug and had to go elsewhere, had a major op in the morning and was stressed ...the operation was a sucess but the understaffing and lack of information given to me on the ward was terrible and for 6 days and nights I had no idea why I was being left in pain and uncomfortable, starting and stopping me eating , and being left for 18 hours before a doctor came after being told one had been called was absolutely disheartening not only for me but for my family, they forget that they deal with this week in week out but for the patient not knowing why they are doing these things hinders your recovery For a teaching hospital this is unacceptable and needs to be addressed. Don't get me wrong I would be a very poorly man without the care I received but there is deffinately room for improvement

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Responses

Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. We are sorry you did not have a positive experience. We have identified that communication with patients is vital and something that we are actively trying to improve. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. Best wishes.

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