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telephone answering

Story from nhs.uk

"telephone answering"

I have repeatedly rang the hospital for outpatients appointments but cannot get anybody to answer apart from once when the operator then immediately cut me off after I have been kept waiting 10 mins. The Answer tape should not encourage people to stay on the line unless the call will be answered in a reasonable time. It is quicker to drive to this hospital than phone.

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Responses

Response from Brook Lane Surgery 10 years ago
Brook Lane Surgery

Submitted on 28/03/2014 at 08:55
Published on nhs.uk on 29/03/2014 at 03:00

I was really sorry to learn about your experience at Fareham Community Hospital and thank you for taking the time to post a comment. Patient feedback is extremely importan to the Trust. I have passed your comments on to the relevant manager for investigation. If you wish to discuss this further please contact Complaints and PALS on 02380 874065. Kind regards Complaints and PALS

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