"Poor, facilities, communication and staff attitude"

About: Hull Royal Infirmary

My fathers room was in an appalling condition, no light bulbs, no sink plug, broken cupboard door no hanger, tiny toilet just adjacent to another patients room ie little privacy. The windows were painted shut, there was no ventilation, mould was visible on the window frame. Attitudes of two doctors was poor. ( brisk manner, disinterested) One was unaware that my father had been admitted for his first insertion of a CAPD catheter and asked if he had been dialising. Another was unhelpful when asked for information and seemed to tell my father off for being impatient. My father did not know a delay of being discharged was to wait for his blood results. A nurse put a clinical tray on top of a bin and used a cotton wool ball that had fallen on the floor to remove my fahters venflon. She was unaware of any problem. A nurse woke my father up at 11:30 to ask him questions about his medication. Noise in the corridor kept my father awake for the rest of the night. He could not keep teh door shut because there was no ventilation ie couldnt open the windows. A student nurse, aneasthetist and other nurse were polite and helpful

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Responses

Response from Hull Royal Infirmary

Dear Kate Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. The building is currently having new windows installed and at the time, the old windows were still in situ. Most of these have now been removed enabling ventilation through the new window units. We will certainly ensure that staff are aware of all aspects of your concerns. However, if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . Please note that we will need your father's consent to investigate any concerns regarding his treatment and care. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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