"Empty at Lunchtime?"

About: Grantham & District Hospital

I attended Grantham Hospital for a Cardiac Stress MRI scan. I was more than a little nervous (for any number of reasons) and the nurse assisting on my arrival was on hand to talk me through the procedure. However, after the procedure (which had been even more traumatic than I had anticipated) and the MRI technician had pointed out to me where the Changing Rooms were in relation to the MRI room, well... Having been in a state of some distress on arrival and not taking any particular note of where I was being led, it took me a while of wandering about to find the exit to where my friend was waiting in the MRI waiting area. There were no nursing staff in evidence, neither was there a receptionist at the reception desk (OK, it was lunchtime, but....) so I was not sure whether I was supposed to "sign out" or not. In any event, neither my friend or I are particularly spacially unaware and it took us some considerable time to actually find our way out of the building - I had thought that Lincoln County Hospital was pretty poor for having "Way Out" signs noticeably displayed, but Grantham beat it, hands down! Do the hospital administrators not understand that whether one is an in-patient or an out-patient, once one has been "discharged", all you want to do is to get out of the place??

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Responses

Response from United Lincolnshire Hospitals NHS Trust We are preparing to make a change

Thank you for your feedback. We will review the signage with the MRI dept and add extra signage to ensure clear exit routes from MRI to the car parks.

The whole site signage was upgraded and standardised 5 years ago, it is reviewed on a regular basis and patient feedback is very helpful to assist us in improving any areas that are not clear.

Thank you once again.

Ian Hayden

Facilities Manager

Grantham & District Hospital

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