"Hard to say - have rung 4 times ..."

About: Royal Oldham Hospital

(as a relative),

What I liked

Hard to say - have rung 4 times to find out how my father is after a stroke - the call has been timed out each time as no-one has bothered to answer the phone!

What could be improved

More staff to enable the phone to be answered on the main switchboard - understandable that the ward staff may be busy, but unforgivable on the main switchboard.

Anything else?

Pleas answer the phones!

Story from NHS Choices

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Response from Royal Oldham Hospital

We are very sorry to hear of the difficulties you experienced in contacting our main switchboard. Your comments are noted and will be passed on to the service manager.

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