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Hard to say - have rung 4 times ...

Story from nhs.uk

"Hard to say - have rung 4 times ..."

About: Royal Oldham Hospital

(as a relative),

What I liked

Hard to say - have rung 4 times to find out how my father is after a stroke - the call has been timed out each time as no-one has bothered to answer the phone!

What could be improved

More staff to enable the phone to be answered on the main switchboard - understandable that the ward staff may be busy, but unforgivable on the main switchboard.

Anything else?

Pleas answer the phones!

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Responses

Response from Royal Oldham Hospital 15 years ago
Royal Oldham Hospital

Submitted on 19/12/2008 at 13:38
Published on nhs.uk on 20/12/2008 at 04:05

We are very sorry to hear of the difficulties you experienced in contacting our main switchboard. Your comments are noted and will be passed on to the service manager.

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