"Excellent care by SAU"

About: Medway Maritime Hospital

I visited A&E on 4th March about 11pm. The waiting area was clean and tidy also seeing the triage nurse and the CSW for bloods was very quick. But I then sat in the waiting room for ages before being sent to SAU, although I was impressed that a tea trolley came round. When I got to SAU about 4.20am I was really worried that I'd looked stupid being back there, as this was my second visit within a week. I was reassured by the staff that I didn't need to worry about that. As soon as the morning staff came on I was greeted in a friendly manor by some of the staff who looked after me during that week. One of the nurses then did a bladder scan and drained my bladder as it was starting to get very painful, she then chased up urology to see me. I would also like to praise the other two helpful staff that came round to see me and I believe she was a urology nurse specialist. Between her and the lovely nurse on the ward, they arranged an ambulance transfer to UCH London, in which I got my problem sorted. These staff are a credit to the hospital! and I really hate it when I see Medway hospital getting bad press as I believe it reflex on the hospital as a whole. When clearly this is not the case. I always recommend Medway's SAU and urology to family and friends now, due to the high levels of patient care. Thank-you

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway Maritime Hospital

Thank you for taking the time to provide us with your feedback relating to your recent patient experience in SAU. I am pleased to hear that you felt welcomed by the staff on the unit and that you had a very good patient experience. I have fed your comments back to the ward, and they appreciate your feedback. Samantha Goldberg Associate Director of Operations – Surgery, Anaesthesia & Theatres

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story