"Not good enough"

About: Glenfield Hospital

I was taken by ambulance to Glenfield Hospital after having chest pain I arrivied at 7.30pm. I was given a blood test and heart trace quite quickly, and told that I would need another blood test in 3 hours, meanwhile I would be seen by a Nurse then a Junior Doctor and finally a Senior Doctor. I sat in the waiting room along with a good number of patients in a similar situation. By 2.45 am the following morning I was still sitting there. In that time 5 people had gone home without seeing anyone because they had been waiting so long. At least 1 of these had done the same at least once before and had used an ambulance both times. How many of these people had potential heart problems and were not seen. I finally left at 3.15 A.M having received an apology and explanation from the Consultant on duty. More Senior Doctors are needed urgently here Nearly 8 hours wait is not acceptable

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Glenfield Hospital

Dear reviewer, I'm reallyvery sorry that you experienced these delays at Glenfield Hospital. We would like the opportunity to learn from this experience and I would therefore be grateful if you could send me some additional details such as your full name, DOB, address, patient number (if known) and the date you visited our service. I would like to look into this for you to find out what was causing such a long wait and improve on this for the future. I look forward to hearing from you, Kind regards Jan Kovac Head of Service Cardiology, Cardiac Surgery and Thoracics Leicester's Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story