"Ambulance pick up from Bristol Airport"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

We wish to highly commend the Churchill Team who collected us from Bristol Airport recently and took us to the BRI. My wife had a broken hip and was in considerable pain.

The care and attention we received from the crew was of the highest standard and we are most grateful for the compassion and and sensitivity they displayed and for their professional skills.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Alan and Clare

Thank you for taking the time to share your experience. I hope your wife is making a speedy recovery.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to be able to pass your thanks on to the crew who came to you. In order to do this I would need to know the date and time that the ambulance was called. Could you please contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Alan and Clare

Thank you for providing that extra information. I have been able to identify the ambulance crew who came to you and will log a formal thank you on your behalf.

Thanks again for providing feedback on our service.

Laura

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