"Most filthy hospital I have ever been to!"

About: City Hospital (Birmingham)

After becoming ill on Saturday night I was advised to go to go to the nearest hospital which happened to be City Hospital, Birmingham. After reporting to reception we went to take a seat, and I have never seen a more dirty hospital. I understand it was late on a Saturday night but there was mud on the floor, dirt on the chairs, wrappers everywhere. Not only that, but a few hours waiting a group of lads came in drunk from their night after being in a fight, being rowdy and no one telling them to settle down when people around them were obviously unwell. One then announced he felt sick so his friend got him a bowl from the desk. They then asked for another one as he filled the last one, they then left the bowl on the seat and left. This was about 2am. I was then called into a room at 4am, when I left later at about half 6 the bowl was still left on the seat, the receptionists and a nurse had seen him be sick but 4 1/2 hours later it had still not been cleaned up. Also, whilst being in the cubicle in a and e, I needed to use the toilets. There was sanitary towels, used urine pots/tests, small amount of blood on the floor... I was disgusted. The state of this hospital made me feel so uneasy about the hygiene and treatment I would be getting. Who knows if the needle used to take my blood was fresh! Next time I will pay to go further afield as the state of that hospital was filthy!!

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Responses

Response from City Hospital

I am sorry to hear about your experience at City Hospital's emergency department. We take infection control very seriously and regularly carry out checks to ensure we safeguard the safety of our patients, visitors and staff. Your feedback has highlighted areas for investigation and improvement. We assure you they will help drive changes and shape our priorities. Toby Lewis, Chief Executive.

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