"Do not go here on Sundays!"

About: University Hospital Of North Durham

My elderly mother took ill on Sunday morning, vomitting copious amounts of bile. Doctor called ambulance which took 6 hours to arrive. Waited for ages in A & E, went for X-ray where nothing showed. Sent home at 10.35 pm with perscription for laxatives. A & E nurse suggested that I go to Boots The Chemist for my mother's favourite laxatives! It would be cheaper than getting the perscription - thank goodness I did not do this! Next day (Monday) my mother returned with same symptoms - admitted, X-rays showed nothing so she went for scan this time and then underwent emergency operation to remove gall stone the size of a golf ball that was blocking her duodenum. Her gall bladder had attached itself to her intestine and the gall stone had passed through. I shall be writing formally about this matter.

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your mothers recent visit to University Hopital North Durham I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 783 5774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

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