"A & E"

About: Friarage Hospital Site

We attended on a Sunday evening with a child with what turned out to be a relatively minor facial injury, thankfully. It was over an hour before we were seen by a triage nurse in a room with a Brocken door. It was another 2 hours before we were seen by a Doctor. The department did not seem to be very busy. At one point we were in a room overlooking what appeared to be the nursing station and there were lots of staff milling around in what seemed to be many conversations not related to patient care. Perhaps the staff need to focus on moving the patients through the department effectively rather than on other activities? Why was the triage room door Brocken and either not repaired or still in use?

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Response from Friarage Hospital Site

Good afternoon Thank you for your feedback regarding your visit to the Accident & Emergency Department at the Friarage Hospital, Northallerton. I apologise that the door to the assessment room was broken; currently it cannot open or close and has been reported, awaiting a part for repair. However, it is not unsafe to use the room. I am sorry you had to wait 2 hours to be seen by a doctor. The reason for the delay should have been explained to you. Staff within the department have been informed of the need for effective communication at times of high activity and acuity. Staff should not be discussing anything sensitive or non-relevant at the nurses’ station and the department's Sister, Sue Barton is going to raise your concerns with the staff to ensure that they understand how they were perceived. Many thanks again for your comments. If you would like to discuss this further, please do not hesitate to contact the Patient Relations Department on 01642 854500. Yours sincerley Mrs Linda Oliver Patient Experience Co-ordinator

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