"Treatment for Morten's Neuroma at Holme Valley Hospital"

About: Holme Valley Memorial Hospital / Day surgery

(as the patient),

I was referred to the Podiatric Surgery Department some months ago. The first stage of the treatment involved what turned out to be a course of three steroid injections; all were expertly administered - on two of the three occasions I was not even sure if the needle had gone in.

Because that treatment did not lead to any sustained improvement, I had to undergo surgery to remove the neuroma. That happened two weeks ago.

I only learned of the possibility of this treatment by going privately to a chiropodist. Initially, my GP was unaware of the existence of the department in the hospital only 3 miles away.

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Responses

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Adrh47

Many thanks for your post, I hope everything is progressing well following your surgery. I was really interested in hearing that a local GP was unaware of our podiatric surgery unit at HVMH; we only recently have sent letters & patients leaflets to all local practices. Please can I ask you email me the details of the practice so I can personally send them the details again?

Thank you

louise.thornton@locala.org.uk

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Update posted by adrh47 (the patient)

Thanks for the reply, Louise. I do actually have some additional comments on my care at Holme Valley Hospital. I’m sorry not to have included the following in my original response – I simply misunderstood what was required on the ‘story’ page.

From beginning to end, my treatment at the Holme Valley Hospital was exemplary. The course of steroid injections that, in the event, did little or nothing to improve the inflammation in my foot was administered with amazing skill and sensitivity. I have had numerous needles stuck in me over the decades: none with the precision of the staff at Holme Valley – on two of the three occasions I was not aware of the needle puncturing my skin so gentle was the procedure.

The highlight, however, was the day of my surgery, just over two weeks ago. As usual, everyone from cleaners to receptionists to nurses to doctors, was friendly and professional. My designated nurse for the two hours or so of my appointment was Debbie – and I cannot praise her highly enough: I walked in to the operating theatre as relaxed as if I was going to have a bath. As I lay flat on my back, another nurse – an Irish woman due to retire in the next couple of weeks or so, (sorry I cannot recall her name) stood nearest to my face and chatted with me. I thought that was very nice of her and felt lucky that a trained & highly skilled practitioner could be spared simply to socialise… However, she spotted me wince – even before I was aware of it myself, and immediately alerted the surgeon. He, in turn, stopped cutting, apologised & administered more anaesthetic. He checked with me that all was OK as he returned to his task.

At the end of the operation, I looked around to thank Debbie for all she had done, but she wasn’t there. In fact, she had gone to phone my wife & ask her to come and collect me.

My return a week later, was a lovely experience – I was greeted one after another by receptionists, doctors and nurses with a smiling ‘Hello, how’s it going?’ I was in and out very quickly.

And then, this week, I went for the removal of the dressing and stitches. Again there was the warmth, the sincere care – so much so, that, when they told me I didn’t have to come back for six months, my first emotional response was one of sadness that such a good and happy experience was at an end.

Please ensure that everyone involved is thanked and praised. And please ensure that their managers are informed as well.

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