"Communication to both pateent ..."

About: Royal Preston Hospital

(as a relative),

What could be improved

Communication to both pateent and family

Anything else?

A family meber was admitted to the medical assessment unit. Waited 4 hours before the treatment was started. No information passed onto the patient. I tried ringing f 4 times or an update no one answered the phone. I then came by car a round trip of 30 miles and was not able to speak to a member of the nursing staff. When the patient was moved to another ward the information was given to him by a porter again no staff input. After 3 days the information was provided by staff upon transfer. The lack of care was appalling. Whilst I apreciate it is an assessment ward, I do think there is a huge issue in patient care and was releived when the patient was moved to another ward under the care of a porter.

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Responses

Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Susan

It is clear by your story that you were disappointed in the level of service you experienced whilst trying to obtain information about your family member.

As the Primary Care Organisation that commissions (secures) services from Lancashire Teaching Hospitals NHS Foundation Trust, I will ensure that the experience you have outlined is passed to the appropriate person at the hospital.

Thank you for providing this information.

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