"It would have been incredibly ..."

About: West Middlesex University Hospital

(as the patient),

What could be improved

It would have been incredibly helpful if the Doctors we saw in A&E had actually listened to the symptoms we described. Our son is 15mths old and obviously cannot speak for himself so we explained what was wrong with him and we were ignored as he 'appeared fine and well'. My GP saw us the very next day and detected an infection which was treated but it later developed into pneumonia which was treated at a different hospital.

Anything else?

I shall be removing my child from the care of West Middlesex outpatients department.

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Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your experience at our hospital. We are sorry to hear that your experience was not a positive one. All comments left on this website are forwarded to our Chief Executive and the Assistant Director of Patient and Public Involvement. We also pass any specific comments to the relevent heads of service so that they are aware of them. However, without any additional information we are unable to investigate further. It would be very helpful if you could make contact with our PALS (Patient Advise and Liaison Service) team so that we can look into your concerns. Our PALS team would be pleased to hear from you and can be contacted by email on pals.service@wmuh.nhs.uk or telephoning 020 8321 6261.