"Accident and Emergancy"

About: University Hospital Aintree

I recantly was brought into the A&E with a head injury I also injured my shoulder and elbow. The service upto the seeing the doctor was fine but the then when the doctor came in to see me I explained what had gone on and also that I went 8 months with a undiagnoised subdural hematoma due to a head injury, to which he slated the hospital that did this and said I needed a scan of my head due to me knocking myself out, and also a xray on my shoulder and possibly elbow. After then sitting in assessment ward for 3 hrs to were there was used needles on the floor and blood splateres on the floor next to my bed, I was given a leaflet about head injurys and sent on my merry way. The bit that I cant understand is why my local hospital was slated and yet no xrays or or scans were done at this hospital.

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Response from University Hospital Aintree

We're very sorry to hear that some of your experiences at our hospital were not as you expected and we have noted your comments about cleanliness. Thank you for taking the time to share your comments, which we will pass on to the teams involved. If you wish to take this further or wish to understand the decisions about your care more fully, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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