"Never been to RNOH but..."

About: The Royal National Orthopaedic Hospital (Stanmore)

I've never been to RNOH (so some of the star ratings I just had to fill in to keep the computer happy!). I have had recent dealings with RNOH on the telephone and by email and I would like to say that I was really amazed by how the staff handled me in such a friendly way and so professionally. I was treated with respect every time and as though I was the only person that they had to look after. For personal reasons we have had to go private for surgery, but otherwise I was looking forward to visiting RNOH because if the staff that I spoke with are anything to go by, it must be a very good hospital!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for taking the time to post your comments about your dealings with the Trust. It is particularly heartening to hear such positive feedback about contact via telephone and email as these media are often the first contact with the hospital so a positive experience can give patients confidence about the care we provide.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story