"Children's A&E"

About: Darent Valley Hospital

I visited with my 11 year old daughter suffering abdominal pain. She was triaged immediately and seen by a doctor within 20 minutes of arrival. The doctor was wonderfully gentle with her and very clear in what he was saying. She was put on a trolley where she could wait comfortably. She was given pain relief and the nurse putting in a canular was extremely patient with a clearly nervous patient. All the staff were so kind and caring and my daughter felt safe and well looked after . I really can't praise them highly enough. My only gripe was having to wait an hour for one porter and half an hour for another one. Thank you for a fantastic service.

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Responses

Response from Darent Valley Hospital

Dear Bigm Thank you for this glowing feedback. We understand that hospitals can be very scary places for children but to hear that everyone involved in your daughters care was gentle and kind reinforces everything we strive for. We do hope she is now feeling better. With best wishes The Communication Team Darent Valley Hospital

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