"c10 ward"

About: Royal Blackburn Hospital

my husband was taken onto this ward after a few days on a different ward, as soon as he arrived there was problems, if you ask for your meds you don't get them, or they don't give you them as your specialist doctor has told you to take them. so they don't work, you ask them a question but never get a reply, or they just forget about you. nobody seems to know anything and nobody talks to each other between the different wards.

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Responses

Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our General Medical ward, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a poor visit for you and your husband we would really value this so that we can try to improve it for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. If you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to comment and apologies for the delay in responding to you

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