"dont bother"

About: Hinchingbrooke Hospital

i am staying with family in Huntingdon.. having dialed 111 advice given find a walk in centre or out of hours gp service... so off to Hichingbrooke i go.. and thats where it went wrong.. told out of hours gp services are for local people and as its was just an abcess( that had filled my cheek to the size of a golf ball) its was not life threating enough to vist A&E.. truth is if not treated it came be life treating and the size of a golf ball is need to be treated . nearly closed eye.... oh well if it goes bad i can always seek legal advice.. on my way back to essex now thanks Hinchingbrooke for treating me like a second class citizen

Story from NHS Choices

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Responses

Response from Lisa Shacklock, Patient Experience Manager, Hinchingbrooke Health Care NHS Trust

I am sorry to hear that you were dissatisfied when accessing our out of hours GP service recently. I apologise for the fact that your experience was poor.

We would like the opportunity to discuss your experiences more fully and to apologise in person.

I would appreciate it if you could contact me on the contact details below.

Kind Regards

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Response from Hinchingbrooke Hospital

I am sorry to hear that you were dissatisfied when accessing our out of hours GP service recently. I apologise for the fact that your experience was poor. We would like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you could contact me. Kind Regards Lisa Shacklock Patient Experience Manager

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