"All were to be commended"

About: Royal Albert Edward Infirmary / Accident and emergency Royal Albert Edward Infirmary / Cardiology

(as the patient),

Thought I had a chest infection having had a cold for a couple of days. Husband drove me to A&E with shortage of breath. Booked in was seen by a nurse within 5 mins and then rushed into resus. Impeccable attention from all staff. Transferred to assessment ward a little old looking ward but staff really attentive. I can only say that after two days I was transferred to the 5 star ward in the hospital CCU. Nothing was too much for any of the staff from porters, cleaners students, nurses, sisters and doctors. All were to be commended.

Now am under the care of community cardiac nurse and the excellent service continues. The only small criticism I would have was my husband was left 1 hour 50 mins outside resus not knowing if I was dead or alive. While I know as a patient I was the priority, my husband needed to know.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting regarding your recent attendance to Royal Albert Edward Infirmary. It is pleasing to note that your journey through the different departments was a positive one and one that enabled you to recover with the confidence that you were well looked after.

I will pass on your comments to the areas mentioned so this can be shared with the staff and ask the team in resuscitation to reflect on the matter of communicating with relatives at what is a difficult and frightening time.

May I also take the opportunity to extend our best wishes for your continued recovery.

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