"Telephone costs"

Dear Reviewer Thank you for taking the time to provide your constructive feedback. We fully appreciate your frustration. However, you may be reassured to know that there is no ban on mobile phones at Leicester’s Hospitals, so we would recommend – if they don’t already have one – that you arrange for your family member to have a mobile phone, so that you can call them as you please. There are a variety of cheap phones available, which you can load with credit meaning you don’t have to take out a contract. With some mobile providers if you call someone on the same network the call is free. This might be the best option for you. Alternatively, you can ring our switchboard and request to be put through to the relevant ward. Unfortunately – as you have found – we can’t guarantee that a staff member will be able to answer your call when you ring, but the staff would certainly do their best to pick-up. We hope this response is useful and we wish you and your family member well. Should you like to follow-up your comment please feel free to contact us at the following email address: communications@uhl-tr.nhs.uk. Kind regards, Communications Team Leicester’s Hospitals