About: Russells Hall Hospital

(as the patient),

What I liked


What could be improved

would say a shamb les. I was advised by letter 1 day in advance to attend a pre-surgery check. When I got there, no one could find my medical records and no one knew where they were. Hence I had to give a personal account of my own medical history.

What confidence do I have that my operation will be sucessful if the hospital cannot sort out basic administration. Of course trying to make a compliant is impossible - you have to call a telephone number which is on answered during 9-5pm. Has anyone heard of emails and compliants forms on the internet? Rest Assured I will not give up easily and a formal complaint will be lodged with the NHS which will eventually find its way to the Hospitals.

Story from NHS Choices

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Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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