"Ridiculous wait for antibiotics!"

About: Royal United Hospital

I had bought my 22 month old son to A & E on Wednesday evening as he managed to put a raisin up his nose , after 3 long hours and several nurse etc I was told to come backin the morning at 7.30 where my son may need general anaesthetic to remove the raisin. Upon returning to the ruh I was greeted by a lovely nurse who took my sons details, soon followed the doctor who advised that he thought he could remove the raisin without the need of anaesthetic to my relief!! Shortly followed by lots of crying and screaming the said raisin was removed by 8.25 so to my despair why did I only leave a 12.40 a good 4 hours and 15 later after waiting for generic antibiotics that are only delivered to the wards once a day and from the nurses point of view we can not track the porter that delivers then? Why so long and why not the option to get a prescription as over 4 hours waiting is absurd!

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Responses

Response from Royal United Hospital

We welcome your comments regarding your experience at the RUH as it helps us to identify problems and improve the quality of our service and care. I’m sorry to hear that you were unhappy with your visit to the Emergency Department and the care your son received. We would like more details so that we can investigate this further. Please could you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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