"Excellent treatment for an acute appendicitis"

About: Royal Hampshire County Hospital

On Sunday morning I attended my GP out of hours service which operates from the hospital. She asked the surgical team if they would check me over and I was seen by the SHO within an hour. Blood tests were taken and I was told not to eat or drink. Within another couple of hours the registrar saw me & advised an appendectomy which I had thought would be the case. I was taken to Wainwright ward and was in theatre by 6pm. I was in a room with two other ladies and I must say I felt very well looked after. I was discharged at tea time the next day so I had a chance to sample the catering, excellent, and had some interaction with the nursing staff, I was also observing how the other ladies who were somewhat older than I ( 78 & 92yrs old) were treated, all that I saw was real compassion and caring, no condescension or rushing and totally professional behaviour. Throughout my time there I was kept informed and everything was well explained to me. My only slight criticism was on behalf of one of the other patients who was supposed to be having a scan which didn't seem to be happening, despite several calls from the ward staff. All in all I was very happy with the service I received and would be totally relaxed about any family member needing treatment.

Story from NHS Choices

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Responses

Response from Royal Hampshire County Hospital

Thank you for comments on NHS Choices. It is always good to get positive feedback from patients on the quality of care and treatment the patients receive. I have shared this feedback with the staff involved in your care who, I’m sure, will greatly appreciate your encouraging remarks. Mary Edwards Chief Executive

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