"A&E is for treatment, Not loud mouth,swearing..."

About: Royal Stoke University Hospital

Having woke at 2 a.m. with considerable right side pain, this following surgery a few weeks ago to remove/repair surgical adhesions, i wasnt sure if to hang on until my g.p opened at 8.30a.m. or take myself to A&E i choose the latter, on arrival to the department at about 2.30a.m. a nice lady at the reception took my details and told me to take a seat, five minutes later i was called in by the triage nurse, i explained that i was in considerable pain in my abdomen and ,felt swollen and my stitches were very sore, i was therefore told to take a seat and the wait was approx 4-5 hours, over the next few hours all that happened was that a group of loud mouth/swearing/blood stained people"who were also waiting"did nothing but shout and scream and brag about there punch up in town ! having a go at the receptionist turning her to tears, resulting in security arriving to calm the situation, i by 4a.m. had heard and seen enough i therefore told the triage nurse that i was going to my g.p. as an emergency appointment as sitting waiting at the A&E was making me feel worse than when i arrived.

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Responses

Response from Trust HQ

Dear Anonymous We are sorry that you had an unpleasant experience in our emergency department. However, the department has a duty to provide a service to all who need it. Sometimes there are patients who behave in a threatening or intimidating manner towards others. Security staff are always present in the department and will intervene to ensure the safety and comfort of all patients. We offer our sincere regrets to those patients who witness the unpleasant and aggressive behaviour of others. Alison Hopwood Deputy Matron, Emergency Department University Hospital of North Staffordshire

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