"my treatment and care 22 - 24 feb"

About: Milton Keynes Hospital

on 22 feb I fell and broke my right wrist and cut my head. I was taken by ambulance to MK hospital A&E. I was seen and assessed almost immediately. head wound, sewn up, x-rays taken, wrist manipulation unfortunately didn't work. operation scheduled for 23 feb. I was found a bed in the SAU ward. the nursing staff were kind, caring, compassionate, cheerful, competent and efficient and incredibly busy. I would particularly like to mention two particular members of staff. One is a trainee nurse. I watched her caring for an elderly and infirm lady with a quiet gentleness and patience. no job was too menial for her. I am not sure what the other's role was - her presence cheered the ward. she had an air of competency and efficiency. she was incredibly kind and caring. I returned to have my plaster replaced on Friday 28 February. the service was quick and efficient. I understand that my operation has been a success. your hospital is incredibly busy trying to deal with an ever expanding MK and I am grateful for the care I received. one thing, though, your directions and external signage could be clearer

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Milton Keynes Hospital

Thank you very much for your positive comments regarding your stay and follow up appointment at the hospital. The signage around the hospital has started to be changed, to make directions to different department more clearer. It is always very much appreciated by staff when patients and their families take the time to give feedback on their experience and your comments will be shared with all staff involved. Thank you.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story