"Just tried the choose and book ..."
About: Harrogate District Hospital Harrogate District Hospital Harrogate HG2 7SX
What could be improved
Just tried the choose and book appointments scheme for first time. What a waste of time. Logged on ok then sent to harrogate hospital site for booking. Clicked on to doctor then make appointment, it sent me back to screen and asked me to login, process just goes round in circles. Decided to phone, not much better as girl on end couldnt get list, said no appointment available from hospital and would have to send request to harrogate to get them to write to me to make appointment. The old system could have done this. Last thing she said was please ignore the appointment reminder letters, I reminded her that I hadnt actually made and appointment and she said 'I know the computer generates them automatically'. Think I will get GP to use old system next time.