"Very disappointed still awaiting a phone call back..."

About: Royal Bolton Hospital

My father in law was admitted early hours thursday morning feb 27th 2014. He was put in a private room on ward D2. Initially that day we were pleased with his care. However when we returned on the friday at 12 pm he was very distressed, his drip had not been re fitted we were there 45 minutes and still no one came . He was very confused in pain and tearful. We had to constantly pester staff to attend to his basic needs. He was in agony, indeed dying of cancer and we as a family had to chase staff to administer his pain relief and keep him hydrated. My sister in law refused to leave at 7pm until she was sure he had received more pain relief and his drip bag was not empty. We felt very uneasy. I spoke to a nurse that morning she had to look up in a book about his details there had clearly been no change over conversation regarding his care or situation.he died the saturday morning march 1st. We had to find a nurse to verify this, no one came to us indeed we weren't sure it had been logged properly. On Tuesday afternoon March 3 rd I phoned his GP to order medicines for my mother in law. They did not know my father in law had died. The district nurses had not been informed this week who called at his house and the hospital rang later this week to discuss him having a stent fitted! Much to the distress of his wife. Appaulling catalogue of events from start to finish. I rang the hospital on Tuesday to complain, left my number, but guess what ? No one has contacted me , are we surprised ? No ! My father in law died in a lot of pain he was relying on his pain relief, as a family we are extremely upset and distressed about the last few days of his life in that room. Somtheing we will never forget.

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Responses

Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

No-one would want their family member to go through an experience such as you describe your father in law had and we can understand the distress that a lack of communication added to this for the rest of the family. So that we can look into it properly the matron for this area would like to discuss your issues with you. As we have only just seen this and it is a Friday, if you can, would you please phone our main switchboard today (Friday 7th March) on 01204 390390 and ask to bleep Matron Nasha Ellahi. If this isn't possible please try again in the week beginning Monday 19th March.

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Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

Please accept my sincere apologies.. This should have read Monday March 10th not 19th. Heather Edwards Head of Communications.

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