"Maxillofacial/Oral Surgery Waiting Times"

About: Royal Gwent Hospital / Oral Surgery

(as the patient),

I have been referred to Royal Gwent Hospital by my GP due to a large lump on the floor of my mouth and swelling in my tongue. The referral was supposedly marked urgent under a USC which according to government NICE guidelines I should be seen by a consultant within two weeks. However, I have been informed by the bookings department that this could take 8 weeks. I went back to my GP due to my condition worsening and she once again contacted the Royal Gwent who informed her I would be seen within 3 weeks.

I once again contacted the bookings department who have again told me that my appointment won't be until the end of April. A total of ten weeks from referral to just be seen by a consultant. Not really acceptable when potential outcome could be Oral Cancer.

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Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello PostCodeLotto,

I am sorry to hear that you are experiencing problems waiting for an appointment with a consultant.

Please can you contact our Putting Things Right team, with further information and your patient details, giving the team consent to look into this matter for you. The email address is: puttingthingsright.abhb@wales.nhs.uk



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