"In the dark about reasons for being removed from practice list"

About: NHS Grampian

(as the patient),

I received a letter from the surgery informing me I was to be removed from Practice list because of a breakdown in patient/doctor relationship and also that a incident previously had been recorded about me. To this I was in the dark. However there was a previous 08: 30 appointment when I arrived at the surgery on time at approx. 08:25 to find it closed and no one there.

I waited around 20 minutes and a person arrived to open the surgery, She said she had to come from Lossiemouth. I made the comment you're late then. The receptionist entered the surgery and I followed her in and she proceeded about her business. On passing I made a comment to her about patients opening the surgery and I laughed out loud. I had my appointment went home.

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Monte Alto

NHS Grampian is sorry to hear about the difficulty you have encountered with your GP practice. If you would like help or support to resolve your problem please contact the NHS Grampian Feedback Service. They will be pleased to assist. You can contact the service by calling 0845 337 6338 or by emailing nhsgrampian.feedback@nhs.net

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Update posted by Monte Alto (the patient)

I would like to thank all for the support I have received. However my main problem was on my last visit to the local surgery in early March 2014 for an 8:30hrs appointment. I arrived to be told I was late. The receptionist said to me my appointment was for 8:20. I answered her that my appointment was 8:30am. She said that was not the case and that they open at 8:30 but my appointment was for 8:20. This left me slightly confused. I returned home to get my appointment slip, and returned to the surgery. I presented the receptionist with the appointment slip clearly stating an 8:30 appointment, with a further appointment for 10:30. I was told I was still late. The clock in the surgery was at 8:36am. What was helpful to me is that I have been heard. The surgery just seemed to have palmed me off.

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