"Could not have asked for better treatment but poor signage"

About: Stoke Mandeville Hospital / Gastroenterology

(as a relative),

Very good service received from start to finish. Staff were very kind and professional.

Could not have asked for better treatment.

However, the directions to find the endoscopy unit (sent prior to admittance) stated we should go to the Wendover wing. This was not marked on the floor plan of the hospital once we arrived, and we had to ask for directions. This is was the only downside to the whole treatment experience.

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Responses

Response from Buckinghamshire Healthcare NHS Trust We are preparing to make a change

Thank you very much for taking the time to comment.

We are very pleased to read that you were happy with the care provided to you when you visited Stoke Mandeville hospital. We strive to provide safe and compassionate care to all of our patients and it is good to read that your experience was a positive one. Our staff really welcome feedback and we will ensure your kind words are passed on to the team.

We are really sorry to read about your difficulties with the directions within the hospital though. Based on patient and visitor feedback we are currently making improvements to the signage around the hospital, and we will make sure your comments are fed back to the team.

Kind regards

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