"Removed from patient list as a result of a complaint"

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

This lady complained about her former NHS dental practice – Lees of Henrietta Street, Ashton-under-Lyne.

She was seen by a new dentist who had been taken on, who missed her dental nerve twice when injecting and paralysed her face. The same dentist was very rude to her daughter.

After these two incidents she complained, but as a result was removed from the patient list, and left without a dentist. (Healthwatch Tameside has provided information on how to find a new dentist. )

There was a third incident involving this lady’s sister, who was charged twice for the same work. She returned because the first root treatment had failed. At the time this story was told to Healthwatch, the sister had not pursued this with the dentist, although her family were urging her to.