"A and E admission"

About: The James Cook University Hospital

From the paramedics that came to my home on Sunday 2nd March to the staff at the department the people I met that night to a man were pleasant, caring respectful and efficient. What could have been a frightening experience for me and my family was made safe and caring.

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Responses

Response from The James Cook University Hospital

Good morning Susan Thank you for your feedback, in which you praise paramedics and staff at The James Cook University Hospital, for the efficient and respectful care and treatment they provided. I am pleased to learn that staff were able to provide a caring and safe environment for you and your family at what must have been a very worrying time. I shall certainly forward your kind words to the staff involved, who I am sure will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk should you wish to pursue this. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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