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Lack of proper care Becklin centre Leeds

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"Lack of proper care Becklin centre Leeds"

The Becklin Centre Leeds is so biased against patients with a diagnosis of Borderline Personality disorder it is an absolute disgrace. I was a patient there and some of the nurses treated me in a disgusting way. I was even told that people with personality disorders just want attention for themselves. I felt so afraid and suicidal and yet some staff were downright nasty. I read my notes one day and it had been noted I was attention seeking when actually I had reached out for help as I felt extremely suicidal. It is an absolute disgrace to treat people who are feeling very suicidal in that way and from speaking to other patients in other services in the city it happens a lot. Is it not difficult enough to feel very depressed, frightened and suicidal without nurses being extremely unkind and treating patients in an extremely disrespectful way? Lives are being put at risk by this negative attitude to people with a diagnosis of Borderline Personality Disorder by staff in Leeds and York Partnership Trust. More training is needed to support patients with this diagnosis who are in severe mental distress. They should be helped not treated badly and their needs disregarded.

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Response from Leeds and York NHS Partnership NHS Foundation Trust 10 years ago
We are preparing to make a change
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 26/03/2014 at 10:34
Published on Care Opinion at 11:29

Dear Anonymous,

I am very sorry to hear that you had such an unsatisfactory experience of care at the Becklin Centre. Because of the nature of the service, people admitted to our inpatient wards often have very different needs. However, it is not acceptable for anyone to feel that their difficulties are not taken seriously or are dismissed in the way you describe.

I am Guy Brookes, Clinical Director with Leeds and York Partnership NHS Foundation Trust and alongside my colleagues am keen to give people the best experience of care that we can here in Leeds.

It is widely acknowledged that people with problems characterised by the diagnosis of Borderline Personality Disorder often find inpatient care difficult. That is not to excuse the experience you have had but does mean that we are continually working with our staff to improve their skills and awareness.

At the Becklin Centre we are arranging further Knowledge and Understanding Framework (KUF) training. This is nationally recognised to help staff understand the challenges that people with Borderline Personality Disorder face. We have also developed a close working relationship with the Personality Disorder Clinical Network to support the care of individual service users and have regular Reflective Practice groups which support staff to provide, thoughtful compassionate care.

Having said all that I would like to be clear that it is absolutely not acceptable for people’s expressions of distress to be described by staff as “attention seeking” or for there to be any other form of disrespectful interaction.

Therefore as always, it would be helpful for us to hear more about your experience so that we can continue to improve our services and help you have a more rewarding experience in the future.

If you feel able, it would be good to meet up personally. This could be arranged through our Patient Advice and Liaison Service (PALS) who can be contacted on 0800 0525790 or pals.lypft@nhs.net.

Yours,

Guy Brookes

Clinical Director

LYPFT

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