"Our father's stay in Rochester ward"

My father is leaving Rochester Ward today. Before he went into this hospital a couple of weeks ago I was dreading it due to the other reviews on this site, so I'm writing this as much to reassure future patients (and their loved ones) as to convey my and my family's thanks and appreciation to the wonderful team that looked after him. The care, attention and atmosphere on the ward was remarkable. There was a real community feel. No complaints, only praise. Many thanks. The only sad thing, in my opinion, was the lack of chaplaincy at this hospital. A beautiful chapel, but no Sunday services (or at least, no information about them). Visits from spiritual leaders are important in hospitals, not only for the patients, but for the staff and their families.

Story from NHS Choices

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Response from St Pancras Hospital

We are delighted to hear that your father’s time on Rochester Ward was such a positive experience. Please be assured your feedback will be shared with the entire team. Coming into hospital can be daunting and we are pleased that during your father’s time with us the care he was given was so well received. We aim to consistently provide the highest quality of care for all our patients. Thank you very much for also alerting us to the chaplaincy issues, this is something we will look into and we will also raise awareness of the current service available to patients.

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