"aftercare needs improvement"

About: Airedale General Hospital

I found all the care scans etc community midwifes leading up to my birth to be wonderful. I had a couple of bleeds and growth scans during pregnancy and was always treat well and found the staff to be very compassionate and informative. At 2am on the day I had my little girl I attended the labour ward as advised by staff because I was bleeding. When I got there I was put on a monitor and told everything was fine and that I was contracting 6 minutes apart. At this point I was only experiencing mild cramps so was happy to return home. However I was not given an internal examination and was told the bleeding was a show. I wasn't convinced as there was quite a lot of blood. At about 4pm my contractions became more painful and were 5 minutes apart so I telephoned the labour ward and spoke to a very nice midwife who asked me if I felt ok to stay at home until contractions were closer/stronger. I was dealing with the pain and felt happy to stay at home. About an hour later the pains became very intense and i felt a need to push. I was also vomiting. I called the labour ward back and spoke to a different midwife. I told her my pains were very bad now to which she replied "well they will be". She told me I was in very early stages of labour and this pain could go on for 48 hours.as this was my 1st baby I didn't know what was happening but started to really panic at the thought of that amount of pain for 48 hours. She told me to stay at home take some paracetomal and have warm bath. 5 minutes later the pain was so bad that I couldn't speak. My husband called and spoke to the rude member of staff again and told her he was bringing me in ( we live approx 20 mins drive from the hospital). She replied " ok but just so you know we might send you home again". I don't really remember the car drive as I was in too much pain. On arriving at the hospital I was asked to take a seat in the waiting room. Because of the pain I was pacing about and couldn't sit down. I was eventually called through to a delivery room by a midwife ( I wish I knew her name because she was very nice). She examined me and told me that I was fully dialted and my baby would be here within the hour. I had arranged for my mum to also be at the birth who lives more than half an hour drive from Airedale but luckily she had already set off so she made it on time. My actual deliver was a very good experience and all the staff including the student who assisted were amazing.I ended up having a water birth to help with the pain.I lost a lot of blood after and required quite a bit of medical assistance _ all the staff involved in this again were wonderful. It all went down hill again when I got to ward 21. I felt a little neglected. It is a massive shock having your 1st baby and I also felt very weak and poorly as I had a big blood loss. I found most of the staff (not all as some are very nice especially the students) to be very rude and dismissive. It was a lonely experience.

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Response from Airedale General Hospital

We apologise for the delay in responding to your comment and are sorry that you have had a mixed experience leading up to your baby's delivery and during your postnatal care. We would like to investigate this further and encourage you to contact our Patient Advice and Liaison Service (PALS) team on 01535 294019 to enable us to do so. Many thanks.

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