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Wasted my time

Story from nhs.uk

"Wasted my time"

About: Queen Alexandra Hospital

Waited 12 weeks for an appointment, only to have it cancelled two hours before, without reason, or another appointment time. Wrote a complaint which was answered, when I replied to the email covering the questions he asked, never heard anything! This hospital failed me at the first hurdle, what s joke, this hospital is an advertisement for privatisation. Just found out I have another appointment booked a month later at a different hospital! Shame on you

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Responses

Response from Queen Alexandra Hospital 10 years ago
Queen Alexandra Hospital

Submitted on 21/03/2014 at 13:39
Published on nhs.uk on 22/03/2014 at 03:00

Thank you for taking the time to write to us to express your concerns. Please accept my sincere apology for the delay in this response. I was sorry to learn that your appointment was cancelled last minute and wish to apologise for any additional distress this would have caused. On behalf of the Trust I would like to apologise that this has not been your experience. If you would like to discuss your concerns further then please do not hesitate to contact us: Email us on: PALS@porthosp.nhs.uk Post: Freepost RSGB-CJUS-YAXK Portsmouth Hospitals NHS Trust Patient Liasion and Advice Service Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY

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