"Wasted my time"

About: Queen Alexandra Hospital

Waited 12 weeks for an appointment, only to have it cancelled two hours before, without reason, or another appointment time. Wrote a complaint which was answered, when I replied to the email covering the questions he asked, never heard anything! This hospital failed me at the first hurdle, what s joke, this hospital is an advertisement for privatisation. Just found out I have another appointment booked a month later at a different hospital! Shame on you

Story from NHS Choices

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Responses

Response from Queen Alexandra Hospital

Thank you for taking the time to write to us to express your concerns. Please accept my sincere apology for the delay in this response. I was sorry to learn that your appointment was cancelled last minute and wish to apologise for any additional distress this would have caused. On behalf of the Trust I would like to apologise that this has not been your experience. If you would like to discuss your concerns further then please do not hesitate to contact us: Email us on: PALS@porthosp.nhs.uk Post: Freepost RSGB-CJUS-YAXK Portsmouth Hospitals NHS Trust Patient Liasion and Advice Service Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY

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