"Unprofessional conduct by staff."

About: Cannock Chase Hospital

Three nursing staff and one cleaning lady were having a personal conversation on my arrival at dermatology dept in Cannock hospital. My letter was politely accepted and 2 staff moved on after 5 minutes. The receptionist and cleaning lady continued their conversation for at least 15 minutes. I was moved one corridor away and the cleaning lady then continued to chat to someone else. It doesn't give a good impression. How can the public believe that staff are overworked when we see this! When I asked for a feedback form at reception the lady had no idea how I should proceed.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Thank you for sharing your observations with us regarding your recent visit to Cannock Hospital. I agree that this behaviour is totally inappropriate and I have shared your posting with Matron who will speak to the relevant teams.

Kind Regards

Angela Grocott

Head of Patient Experience.

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