My wife had an admission arranged through her GP and Specialist at the Hospital. We were told at 13:00 to come to A&E with an admission letter at 17:00. It was after midnight when a bed became available and she was admitted onto the ward. Despite being in a lot of distress nothing could be done to speed up admission. We live 5 minutes from the hospital & for a pre-arranged admission it would surely be better to phone the person when a bed is actually available instead of sitting in the holding pens with nothing happening. It raises a patients stress levels when they are already distressed. It wouldn't take a lot to organise. I suggested this at the desk as a way to improve patient experience.
"Planned admission took 7 hours in A&E before bed..."
About: West Cumberland Hospital West Cumberland Hospital Whitehaven CA28 8JG
Posted via nhs.uk
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