"Planned admission took 7 hours in A&E before bed..."
About: West Cumberland Hospital West Cumberland Hospital Whitehaven CA28 8JG
Posted by Waiting Room Blues
My wife had an admission arranged through her GP and Specialist at the Hospital. We were told at 13:00 to come to A&E with an admission letter at 17:00. It was after midnight when a bed became available and she was admitted onto the ward. Despite being in a lot of distress nothing could be done to speed up admission. We live 5 minutes from the hospital & for a pre-arranged admission it would surely be better to phone the person when a bed is actually available instead of sitting in the holding pens with nothing happening. It raises a patients stress levels when they are already distressed. It wouldn't take a lot to organise. I suggested this at the desk as a way to improve patient experience.