"Getting into Brand Street Resource Centre"
About: Brand Street Resource Centre Brand Street Resource Centre Glasgow G51 1DH
Posted by glaswegian (as ),
Nurses and doctors are fine.
Getting into the Centre is horrible.
There are two doors. You have to press the buttons and wait to be let in. Then at the desk there is a glass wall so the receptionist can hardly hear you. I have to shout to be heard, and the other patients in the waiting room can hear me discussing my needs. I hate that. It feels that you are being treated as 'dangerous' - my GP reception desk is very different and far more welcoming.
The other big problem is that when the receptionist is making an appointment for me, she writes it in a big book. She opens it out wide in front of me and all the other patients standing at the desk meaning that anyone can look and see the names of all the people with appointments. I live in a small community, and I don't think that is fair that other people can see my name. Why can't it be kept confidential?