"In my opinion it is a dreadful place "

About: Northern General Hospital / General surgery

(as a relative),

My husband was on the Huntsman Ward Two. The staff we met seemed uncaring leaving my husband in horrific pain for many hours and some of his medication he never received at all despite our daughters asking many times about it. The staff I encountered were dismissive of everything you asked. In my opinion it is a dreadful place and needs to be closed down it is so bad. I observed an elderly man crying in pain and nobody came to his aid. Another lady was pleading for the toilet, she was crying and did the toilet while she was waiting. Based on my experience, this place is a disgrace.

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Response from Sheffield Teaching Hospitals NHS Foundation Trust

Dear Dr Watson,

Thank you for taking the time to give us your feedback on your husband's recent care on Huntsman 2 at the Northern General Hospital. I am sorry that the level of care he received was not up to the standard we would expect for our patients and I have ensured that your comments have been passed through to the Matron and Senior Sister.

If you would like us to investigate your concerns further, please do contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk and they will take further details.

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